Jammu and Kashmir DGP Launches 'Awaam Se, Awaam ke Liye': A Revolutionary Step in Grievance Redressal
In a groundbreaking ceremony held at the Police Headquarters, Jammu and Kashmir Director General of Police (DGP) RR Swain unveiled the much-anticipated Jammu and Kashmir Police Grievance Redressal Portal, aptly named "Awaam Se, Awaam ke Liye."
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| Jammu and Kashmir DGP launches police grievance redressal portal 'Awaam Se, Awaam ke Liye' |
A New Era of Citizen-Police Interaction
The primary objective behind the portal's inception is to revolutionize the way the police interact with citizens and internal personnel. The launch marks a significant shift towards a more structured and decentralized approach to grievance redressal, aiming to enhance the intensity and quality of addressing concerns.
Structured and Decentralized Grievance Resolution
The portal introduces a paradigm shift in grievance resolution by allowing commanding officers to seamlessly check the status of applications, forward them to the relevant parties, and receive updates promptly. This streamlined process significantly increases the overall efficiency of grievance resolution.
DGP's Vision for Unified Interaction
During the launch ceremony, DGP RR Swain emphasized the importance of bringing together citizens and police personnel under one unified platform. He envisioned a space where concerns could be addressed without any adulteration, fostering structured communication in a decentralized manner.
Optimizing Time and Resources
One noteworthy feature of the portal is its ability to filter identical applications submitted in different offices. This innovative approach saves valuable time for both citizens and the department, ensuring that grievances are addressed promptly and without duplication.
Acknowledging Technological Prowess
DGP RR Swain took a moment to congratulate the masterminds behind the portal's development—DSP IT PHQ, Junaid Hakim, and Director IT, NIC Baijul Ubot. Their dedication and technological prowess played a pivotal role in bringing this revolutionary platform to fruition.
Features for Seamless Grievance Redressal
The "Awaam Se, Awaam ke Liye" portal offers an array of features designed to enhance the complainant's experience. These include SMS and email confirmations, 24/7 availability, real-time tracking of complaint status, the provision for filing additional documents, and receiving alerts upon complaint resolution.
Conclusion: A Milestone in Grievance Redressal
In conclusion, the launch of the Jammu and Kashmir Police Grievance Redressal Portal signifies a monumental leap towards a more responsive and citizen-centric policing system. The combination of technological innovation and a commitment to streamlined processes positions this initiative as a benchmark in grievance resolution.
