Chandigarh Launches AI-powered Chatbot “Birbal” for Citizen Services
Chandigarh introduces "Birbal," an AI-powered chatbot, for streamlined citizen services. Developed using CoRover.ai, Birbal aims to offer comprehensive information and grievance redressal for Chandigarh Administration and Municipal Corporation services, enhancing the 'Ease of Living' commitment.
Introduction
Chandigarh takes a technological leap forward with the launch of "Birbal," an AI-powered chatbot designed to simplify access to citizen services. Chief Executive Officer Anindita Mitra unveiled this interactive platform, offering a seamless interface for various services provided by the Chandigarh Administration and Municipal Corporation.
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| Chandigarh launches AI-powered chatbot “Birbal” for citizen services |
The Era of AI Virtual Assistant - BIRBAL
Birbal: The AI Virtual Assistant
Birbal, the AI Virtual Assistant, is powered by CoRover.ai, a generative AI-driven conversational platform. This innovative initiative aligns with the government's commitment to enhancing the 'Ease of Living' for citizens by leveraging advanced technologies.
Objectives of Chatbot Birbal
The primary goal of chatbot Birbal is to furnish citizens with accurate information and guide them to relevant resources seamlessly. Birbal acts as a one-stop platform, offering comprehensive details on key services provided by the UT Administration and MC, catering to information dissemination and grievance redressal.
Services Covered by Birbal
Birbal addresses a spectrum of issues, including complaint management, citizen services, public transport services, online payment services, certificates/forms, health-related queries, suggestions, MC budget, property details, and fire safety certificates. The chatbot's versatility ensures that citizens can find assistance for a wide array of concerns.
Interaction with Birbal
Citizens can engage with Birbal through keywords, predefined questions, and voice commands. The AI chatbot incorporates features like voice assistance, live agent support, and AI-based response updates, ensuring a user-friendly experience.
FAQs
What is the primary objective of chatbot Birbal?
The primary objective of chatbot Birbal is to provide accurate information to citizens and guide them towards appropriate resources, serving as a one-stop platform for information dissemination and grievance redressal.
Which platform was used to develop AI chatbot Birbal?
Birbal, the AI Virtual Assistant, has been developed using CoRover.ai, a generative AI-powered conversational AI platform.
What services are covered by chatbot Birbal?
Chatbot Birbal covers a range of services, including complaint management, citizen services, public transport services, online payment services, certificates/forms, health-related queries, suggestions, MC budget, property details, and fire safety certificates.
Conclusion
The launch of AI-powered chatbot Birbal signifies Chandigarh's commitment to enhancing citizen services through innovative technology. As a versatile virtual assistant, Birbal is poised to simplify interactions between citizens and government services, contributing to the city's 'Ease of Living' initiatives.
