Air India started 'Project Abhinandan'

Air India, a leading airline in India, has recently launched a new initiative called 'Project Abhinandan'. This project aims to enhance the overall travel experience by providing on-ground assistance to passengers through the deployment of specially trained Service Assurance Officers (SAOs) at 16 major airports across the country.

Specially Trained Service Assurance Officers (SAOs)

Air India has strategically stationed Service Assurance Officers at key airports such as Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi, and Visakhapatnam. These officers play a crucial role in addressing various passenger problems that may arise during their time at the airports.

Air India started 'Project Abhinandan'

Dedicated Team of 100 Service Assurance Officers

To ensure effective assistance, Air India has recruited and deployed a dedicated team of 100 Service Assurance Officers at these airports. These officers undergo specialized training to handle a wide range of passenger issues. Whether it's dealing with check-in problems, providing support at lounges, assisting near boarding gates, addressing concerns during transit or arrival halls, managing missed flights, or facilitating delayed baggage delivery, these officers are equipped to handle it all.

Assistance for All Cabin Classes

One notable aspect of 'Project Abhinandan' is that these Service Assurance Officers are available to assist any Air India guest, regardless of the cabin class they have booked. Whether one is traveling in Economy, Business, or First class, they can rely on the support and assistance of these officers throughout their journey.

Reflecting Air India's Commitment to Passenger Satisfaction

'Project Abhinandan' reflects Air India's strong commitment towards enhancing passenger satisfaction and streamlining the travel experience. By providing a dedicated team of Service Assurance Officers at 16 major airports, Air India aims to ensure that passengers receive the necessary assistance and support, making their journey smoother and more pleasant.

In conclusion, Air India's 'Project Abhinandan' is a commendable initiative that showcases the airline's dedication to improving the overall travel experience for its passengers. By deploying specially trained Service Assurance Officers at key airports, Air India aims to address passenger concerns and provide excellent on-ground assistance. This project demonstrates the airline's commitment to passenger satisfaction and highlights its efforts to streamline the travel process.